Articles

Implementation of Quality Management System in Dispensary Establishments – Part 3

Resource Management – Human and Infrastructure In the previous article, we have considered the documentation system development to enable both organization in defining processes, scope and critical points and also everyone in identifying their individual goals which will eventually lead to achieving the organization’s objectives. Resource Management –Significant part of your Quality Management System Referring […]

READ MORE

Implementation of Quality Management System

Implementation of Quality Management System in Dispensary Establishments Part-2: Establishing the Process Documentation In the previous part, we learned how organizations define their goals and objectives as directions and basis of performance measurement. Goals and objectives in the enterprise level which have broader scope and longer time frame are itemized into departmental and individual goals […]

READ MORE

Magic Words & Killer Words

Service / layanan erat kaitannya dengan komunikasi verbal antara perusahaan dan pelanggan, misal dalam hal komplain, melakukan pemesanan, mencari informasi, dan sebagainya. Karena itu dalam komunikasi sangat penting untuk memperhatikan pemilihan kata yang tepat. Tujuannya tidak hanya menonjolkan kesan ramah, tapi juga menghindari persepsi negatif terutama komunikasi melalui telepon yang tidak dibantu dengan visual. Killer […]

READ MORE

Logistic Control For Medicine Supplying Facility

Series-1: Stock Planning Process Stock is important factor to manage medicine supplying facility. If it is too little, consumers may be not served well, but if it too much will need huge funds for purchasing goods and warehouse capacity which is sufficient to store goods. How much stock needed? What factors should be considered in […]

READ MORE