As leading pharmaceuticals, medical devices & consumer health products distributor, AAM holds the expertise in exploring business opportunities from all market channels, and in fulfilling the needs of specific business requirement with support of accurate and up-to-date information system, aggressive Sales Force and reliable Customer Service Officer.

Today AAM and its partner have 38 distribution network consist of 33 retail warehouses, 5 sales offices that serving serving 1400 hospitals, 10.000 pharmacies, 1900 drug stores, 1100 whole seller, 550 clinical & laboratory, 3000 doctor, 220 optic, 400 modern outlet and other medical institutions.

Since 2003 AAM has deployed a reliable information system called InfoStep to collect, process and provide accurate, fast, and comprehensive information.

InfoStep is highly effective for decision making in business strategy to support sustainable growth. Infostep has five components: InfoFlash, InfoMail, InfoLink, InfoCube, dan InfoBiz.

InfoFlash is an information service from AAM using Short Message Service technology to retrieve concise information about sales, stock, and price in real time basis, 24 hours a day, anytime, anywhere.

In InfoStep, there is also InfoMail which provides information service, presenting reports or alerts in an automated electronic mail. Other than SMS and email, AAM information service is accessible at aamlink.com website. InfoLink service provides information on business reports for the principal. InfoCube is AAM information service for business intelligence solution which is made available in the principal’s office and automatically updated in daily basis.

Principal will have comprehensive tools to perform the business analysis; with just a click and drag, slice and dice, multidimension information can be retrieved easily.

Using Infobiz, AAM Business Managers in monthly basis provide business analysis containing market information, multidimension sales data, evaluation on program execution and strategy.In InfoBiz, strategies and collaborative work plan are defined to achieve sales target.Furthermore, AAM IT capability strengthen the knowledge on customer behaviour and requirement.

Implementation on Customer Relationship Management facilitates sales team to conduct analysis on customer buying trend, products to be offered in cross-up selling, sales program, and stock information.

Field Force AAM team is significantly reliable and skillful in Business Strategy execution and adaptable with any specific business character, possess professional selling skills, satisfactory product knowledge, market information, and able to foster good relationship with customer.

AAM also has excellent Customer Service Officer team performing telesales and customer service function.
Supported by Customer Relationship Management system, AAM Customer Service Officer team fulfill satisfactory task in cross and up selling activities and in discerning customer behavior.

With the excellent Customer Relationship Management system, AAM assures a sustainable business growth, keeping up with the dynamic industry challenge.